Civil Servants to improve themselves? Shurely Shome Mishtake….
….alas it’s not, so I’ll have that drink now please! What timing though, no sooner do I post on the failings with Six Sigma and anything else that asks the managers to look down and sort things, but David Cameron’s electoral pledge has got Whitehall scuttling. It seems, according to BBC News today, that civil servant leaders have today started to bunker down to work out how they can make those savings. Ummm, does this not sound like managers looking down at their empire deciding what needs fixing?
All it needs is for them to take a step back, look at the whole thing as a system and start seeing how this big organisation looks like from the customer perspective. Let’s then see what adds value…you know, might even offer my services to Mr C!
